Help & FAQs | AW Bridal

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Shipping & Delivery Returns & Refund Payment Products My orders Promotion

Shipping & Delivery

Our products are shipped from China. The shipping time for economy shipping is about 25-30 days, and only 5-7 days for expedited shipping.

1. In order to provide you a satisfying shopping, we will be strict about the product. The production time for both standard size and custom size will take about 10-15 days.

2. The shipping time for economy shipping is about 25-30 days, and only 5-7 days for expedited shipping.

We have two shipping ways for you to choose from.

1.One is economy shipping, which takes about 25-30 days.

2.The other is expedited shipping, which takes about 5-10 days.

Most of our products do not charge extra customs duty but include it in the freight.

However, each country has different charging standards for customs duties, so please contact us at [email protected] for details.

1. For Bridesmaid Dress:
If you choose economy shipping, the freight is $11.99 per piece.
If you choose expedited shipping, the freight is $17.99 per piece.

2. For a wedding dress:
The freight is $29.99 per piece.

3. For accessories:
If you choose economy shipping, the freight is $3.99 per piece.
If you choose expedited shipping, the freight is $6.99 per piece.

For the sake of smooth transportation, we do not recommend that you provide PO Box APO/FPO military addresses when placing an order.

We can change the shipping address for you before the package is shipped. But once the package is sent, I'm afraid it will be too late.

So I suggest you check your order information after you place your order.

If the order is still in production, it will not be updated until the production is completed.

If it's an order already on the way, it's very common that the tracking information hasn't been updated for several days.

Especially when the package passes through customs or after boarding, the tracking information may not be updated for a period of time.

We could ship to many countries, including the USA, Canada, UK, Australia, Germany, France, and Italy.

Returns & Refund

Please click here to learn more about the return policy & exchange policy. http://www.edwardtester.com/return-policy/

I'm sorry, generally speaking, we don't accept the return of custom size dresses.


In fact, if you provide the right size, a custom-size dress will fit.

So in order to make the dress more suitable for you, I suggest you measure your size according to the measurement method here http://www.edwardtester.com/size-chart/ before placing an order.

If your product is defective, damaged, or incorrect at the time of receipt, please contact us at [email protected] with your order number and valid photo proofs within 48 hours.

We will check and provide a replacement or issue a refund for you.

1. The products must be in their original packaging with all tags attached.
2. Contact us at [email protected] with your order number and the reason for return and the photos of the product you received.
3. When received the returned package, we will check the package’s conditions.
4. Once confirmed, our customer service will deal with it for you.

1.If the order is canceled before shipment, we will process the refund after receiving your cancellation request.
2. If it is a return order, we will process the refund after receiving the returned package.
Whether it's cancellation or return, once the refund is processed on our end, we will email you a confirmation.
3. Also, it usually takes 0-15 business days for the refund to be credited to your account, depending on your bank or payment service.
We can't control the processing speed of your card bank. Please ask the card bank for detailed information.

 

If the amount of refund you received is incorrect, please contact us at [email protected] with a screenshot of the refund you received. We will check as soon as possible what causes the refund error and correct it.

I'm sorry to hear that this dress doesn't fit you. Generally speaking, we suggest you modify it in your local tailor's shop. If it can't be modified, in order to save time, we suggest you contact us at [email protected] with a return request.

Then, you can make a new order and choose the dress you want. However, please note that shipping fees, rush order fees will not be refunded. And we do not take the responsibility for return and exchange shipping fees.

Payment

You can use PayPal or a credit card to pay for your order.We take your security very seriously, therefore your details are safe with us.

1. Find the product you like and choose the size and color. Then click "buy now" to enter the checkout page.
2. Fill in the shipping address and click "continue" after verification.
3. Choose the shipping method - economy shipping or expedited shipping.
4. Choose the payment method - PayPal.
5.Log into your PayPal account and enter your payment information. Click "pay now"

Generally speaking, only when the payment is completed can your order be placed successfully. If your order is in the status of payment pending, we will not receive your order.

Generally speaking, this may be caused by the network. We suggest you log out and close our website page. After a while, log in again with another browser. If it still doesn't work, please contact us at [email protected].

Generally speaking, we suggest you place an order on the website.
But if these payment methods on the website don't work, please contact us. at [email protected].

I'm sorry, we don't support Western Union payment at the moment. We suggest you pay with PayPal or a credit card. Sorry for the inconvenience.

Products

On our website, there is a size chart on the page of each dress. We suggest that you check the size chart carefully before placing an order and choose the standard size closest to your size.
Please note that our sizes are divided into US size, EU size, and UK size. Please choose the size according to your actual situation to avoid the wrong selection.


If there is no standard size matching you on the size chart, we are willing to customize it for you for free. As long as you measure according to the measurement method on the website, the dress will fit.


If you are not sure whether your measurement is accurate, please contact us at [email protected] and we will help you.

We can provide free customized dresses. If you want to choose a custom-size dress, please click the "customized size" button on the website, and the detailed measurement method will be displayed on the website. You just need to measure according to the way on the website and fill in your measurements.

1. Our website can recommend the dress according to the Color, Fabric, Silhouette, Hemline,Straps Sleeves, Neckline, Back Detail, Price, and other dimensions. You just need to select what you want in a specific category when browsing the web, and you can find the dress you want as soon as possible.


2. You could also search for the name or SKU on the website.

I'm sorry, at present we only provide online services, no physical stores. But please don't worry, our quality, style, and service will not let you down. All our styles are the same as those on the website.

If you are worried about the size, we are willing to customize it for you for free.
If you are worried about color, you can order swatches before placing an order.
If you have any questions, please feel free to contact us at [email protected] We'll get back to you as soon as possible.

Thank you for loving our products. The production method of each dress is different.

In order to ensure the effect, we suggest you contact us at [email protected] before placing an order, and we will check with the factory and get back to you as soon as possible.

We have tried our best to make the color on the website similar to the real object.

However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric.

So, in order to make sure that you receive the color you want, we suggest that you order swatches before placing an order.

My orders

If you don't receive an order confirmation email, there may be the following reasons.
1. You didn't complete the payment.
2. You filled in the wrong email.

If all the above are verified, please contact us at [email protected].

1. Find the product you like and choose the size and color. Then click "buy now" to enter the checkout page.
2. Fill in the shipping address and click "continue" after verification.
3. Choose the shipping method - economy shipping or expedited shipping.
4. Choose the payment method - PayPal or credit card.
5. Fill in the account information and click "pay now" after verification.

You will receive an order confirmation email after successful payment. Please check the order information carefully.
If you have any questions, please feel free to contact us at [email protected].

1. If you have already registered an account on our website, you only need to click "sign up/login" - to log in to your account. Then click "my orders" to track it.

2. If you haven't registered an account on our website, you just need to click - "track your order" - enter your payment email and order number to track.

"processing" means that your order is being tailored. When your dresses are tailored, we will ship it soon. Please do not worry.

1. If you have registered an account on our website but have not placed an order, you can click "sign up/login" - "sign-in" - "my account" - "edit your shipping address" to change.

2. If you have already placed an order, please contact us at [email protected] with your correct address.

If your order has been shipped, it cannot be canceled.
If your order has not been shipped, please contact us at [email protected] with a cancellation request.

Sorry for the inconvenience. Since our products are made to order, we need some days to manufacture them and several days to ship them.

Generally speaking, the shipping time for economy shipping is about 25-30 days, and only 5-7 days for expedited shipping.

Promotion

Yes, we could offer dropshipping. If you want to do dropshipping, please contact us at [email protected].

If you want to wholesale on our website, please contact us at [email protected] before placing an order. We will offer a special discount according to the actual situation.

1. Choose the product you like, choose the size and color. Then click "buy now" to enter the checkout page.

2. Click "enter a promo code" on the right side of the checkout page - enter your exclusive promo code - click "apply discount".

3. Then your discount will be added to the total price.